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 "FXL play a key role in facilitating capability development at all levels of our field sales team. High levels of involvement before, during and after the workshops have enabled greater levels of buy-in, investing time in discussing, adapting and practicing the leading edge skills which have helped deliver more effective results across our wide range of markets and customers." Amanda Paveley - Sales Training and Development Manager, Cadbury Trebor Bassett '"FXL created and delivered a superb training programme that perfectly balanced theory with practice and was the single biggest contributor to the improved commercial performance of the T-Mobile sales team." Mark Duncan - Head Of Self Select, T-Mobile UK '"FXL have provided a focused approach to training that has provided consistent standards across the customer management function." Gill Howard - Business Unit Controller, Grocery Convenience & Phil Goldspink - Business Unit Controller, Licensed Retail Britvic Soft Drinks What the delegates say… "I used the “Upside Down” preparation for a meeting with a very difficult customer. This helped me to have a really good meeting. I really began to understand the issues and develop a relationship which had been under the strain of wider trading issues for the last three months." "As a result of applying the new techniques and skills learnt in the FXL workshop, I have just managed to land 6 incremental SKUs at a “Desireable” cost price in my major customer following a tough – but enjoyable! – negotiation. Incremental annual turnover over £100,000." "The meeting which FXL facilitated between my team and my customer’s, really helped to kick-start our relationship. The quality of the relationships has dramatically improved and communications both cross-functionally and cross-companies are now far more efficient. This turned around our performance with this customer and we are now beating our joint business plan." "As a result of applying the “Upside Down” preparation technique and then the Business Interview structure learnt on the FXL workshop, I have secured 4 new line listings worth over £1m to our company and £2m incremental revenue to the customer." "As a result of me using the “PAGE” coaching model, one of the more challenging members of my team has completely turned round her achievements. At the half year she was struggling to meet her KPI's. She now stands to earn £1550 year end incentive as opposed to nil at end of 1st half. She is absolutely delighted, so is the business, and so am I. I estimate that the impact of her improved performance on turnover is over £250,000 per annum." |
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© FXL 2005
